Returns and Exchanges

Returns:

If you are not happy with your t-shirt, standard pocket square, neck tie, or bow tie purchase for any reason, you may return it for a full product refund within thirty (30) days from the date of purchase. Shipping will not be refunded.  All returned items must be received by Carolina Cotton Bow Tie within the thirty (30) days. The item(s) being returned can not have been worn or used. We will issue a refund once the returned item(s) has been returned back to Carolina Cotton Bow Ties. Please note that all refunds will be returned to the credit card used for the purchase.  We do not give cash refunds. Due to the unique nature of custom orders, we take returns on custom orders only due to material or workmanship defects. Please include a copy of your invoice with your return.

  • Standard bow tie/neck tie definition:  A standard bow tie/necktie is any bow tie/neck tie that you found and bought on this website. This includes our Classic Butterfly, Small Butterfly, Batwing, Small Diamond Point, and Diamond Point bow ties.
  • Standard pocket square definition: Any pocket square that you found and bought bought on this website.
  • Custom order definition: This includes items not found on this website. Cummerbunds, children’s bow ties, and custom made fabrics are considered custom orders. Custom made bow ties, neck ties, and pocket squares not found on this website, are considered custom orders.

Exchanges:

Unworn t-shirts, standard pocket squares, neck ties, and bow ties can be exchanged within thirty (30) days from date of purchase. Please include a copy of your invoice with your return. Custom orders cannot be exchanged.

Return item(s) and Exchanges to:
Carolina Cotton Ties
14524 Cantrell Road
Ste. 140
Little Rock, AR 72223.

Please include a copy of your invoice with your return or exchange.