Frequently Asked Questions

Where are you located and how do I get in touch with you?

We are located in Little Rock, Arkansas. You can either call us at our toll free number 1-866-425-4378 or send us an email at info@carolinabowties.com.

How long will it take to ship my bow tie or necktie from the time of purchase?

All bow ties and neckties are made at the time of ordering. You will find up to date shipping times on the individual product pages. If you need your order sooner than the posted times please contact us and we will make every effort to accommodate. Custom orders will be given a ship date at the time of the order.

Do you charge for shipping?

We offer free standard shipping in the continental U.S. along with several other shipping options.

Do you have instructions for tying a bow tie or necktie?

Yes we do. We have a downloadable PDF as well a video that you can watch. You can find both here.

Can Carolina Cotton make custom bow ties or necktie?

Yes we can. Whether it’s for a wedding, birthday, cocktail party, bar mitzvah, or other occasion, we are happy to make it for you. We also make (by special order) pocket squares, cummerbunds and children’s sizes. Contact us to get pricing and ordering information.

What is your return policy?

For all standard orders if you are not happy with your purchase for any reason, you may return it for a full refund within thirty (30) days from the date of purchase. Shipping will not be refunded.  All returned items must be received by Carolina Cotton Bow Tie within the thirty (30) days. The item(s) being returned can not have been worn or used. Due to the unique nature of custom orders, we will only take returns of custom orders due to material or workmanship defects. Please include a copy of your invoice with your return. Click Here to see full Return and Exchange policy.

Can I exchange an item for another?

Unworn bow ties or neckties can be exchanged within thirty (30) days from date of purchase. Please include a copy of your invoice with your return.

Can I wash my bow tie or necktie?

Carolina Cotton Regulars and cotton Limited Editions: We recommend  hand or machine wash in cold water on delicate or hand wash cycle, then line dry and iron as necessary.
Carolina Cotton Original Designs: We recommend  dry cleaning using a method that does not use the solvent perchloroethylene or hand or machine wash in cold water on delicate or hand wash cycle using a phosphate free detergent, then line dry and iron as necessary.
For Linen and Rayon we recommend dry cleaning using a method that does not use the solvent perchloroethylene or hand or machine wash in cold water on delicate or hand wash cycle using a phosphate free detergent, then line dry and iron as necessary.
Pocket squares: Wash as above.
Neckties: Dry clean only.

Can I send you my own fabric?

Yes you can. Please contact us to find out how much we will need to complete your order. Please allow 10 business days from receipt of the fabric to complete your order. If you need it sooner, please contact us and we will do our best to expedite your order.

Can Carolina Cotton design original patterns for me?

Yes we can. E-mail us for information on this option.

What style are your bow ties?

We offer a Classic Butterfly (2-1/2inches), Straight Batwing (1-1/2 inches), Diamond Point (2-1/2 inches), and Small Butterfly (2-1/4 inches). All of these bow ties will fit neck sizes 14-1/2″ to 19-3⁄4″.  Please contact us for children’s sizes.

What is the difference between the Carolina Ltd and the Carolina Regular?

The bow ties and neckties found in the Carolina Limited Edition have a limited number of bow ties/neckties for each pattern. Once we have sold out of a particular pattern, we will no longer offer it. The bow ties/neckties in the Carolina Cotton Bows line are all made in larger quantities, and if there is a popular pattern we will keep restocking that pattern.